IT Support

For those clients who need our on-site IT support, we can offer this too.  There are two choices, ad-hoc support, or a 12 month contract.

Ad-Hoc IT Support

This is where we provide goods and services on a time and material basis.  We will however need to charge a call out to cover travelling, and where necessary, going and getting parts.  If you need help and advice, you will need to contract with us for our IT support services.

Contracted IT Support

We look after all of your systems remotely, ensuring all updates are applied, backups are working, and offer help and advice to ensure that all your systems and users meet your business needs.  We also grant you access to our help desk reporting software Case Centre Pro.

Options

Here are your two options along with costs…

Ad-hoc Contracted
Cost per month n/a £150+VAT per server
Call out charge £95.00+VAT FREE
On-site hourly rate £75.00+VAT £50.00+VAT
Min on-site charge 1 Hour 15mins
Unlimited advice Included
Remote support Included
Priority support Included
Out of hours support Included
Help desk software access Included
Server checks Included
Notice Period 1 month

E&OE – Prices correct from 1st May 2021 for UK customers only.

(C)Mark Andrew Smith Limited - A company registered in Ireland
Company Number: 524245 - Directors: MA Smith, FM Smith, L Bizley